Check Your Login Details

Make sure you are using your MT4/MT5 trading account credentials, not your Client Portal login details.

Check the following:

• Trading account number: Confirm that you have entered the correct account number.
• Trading account password: Make sure you are using the password for your trading account. It is different from your Client Portal password.
• Password accuracy: Check for typing errors, including uppercase and lowercase letters.
• Extra spaces: If you copy and paste your login details, make sure there are no spaces before or after the information.
• Similar characters: Check for characters that may look alike, such as the letter O and the number 0.

Verify Your Trading Server and Connection

Check Your Trading Server

Your MT4/MT5 trading account must connect to the correct server.

1. Log in to your Client Portal.
2. Navigate to the Accounts page.
3. Locate your trading account and check the assigned server.
4. Open MT4 or MT5 and make sure you select the corresponding server when logging in.

Selecting the wrong server may cause login errors even when your account number and password are correct.
 

Check Your Internet Connection

Make sure your device has a stable internet connection. If your connection is unstable, reconnect to the internet and try logging in again.

If your login details, server selection, and internet connection are correct but you still cannot log in, the trading server may be temporarily unavailable. Try again later or contact Customer Support if the issue persists.

Reset Your Trading Account Password

What Do the Login Error Messages Mean?

You may encounter different error messages when attempting to log in to MT4 or MT5.

“Invalid Account”

This error commonly indicates that the trading account number, trading password, or selected server does not match your account details.

To resolve it:

• Verify your trading account number and password.
• Confirm that you are using your trading account credentials, not your Client Portal login details.
• Check that the correct MT4/MT5 server is selected.
• Check for typing errors, extra spaces, or similar-looking characters.
   

“Authorisation Failed”

This message may indicate incorrect login details, an incorrect server selection, a temporary server issue, or an unstable internet connection.

To resolve it:

• Re-enter your trading account number and password carefully.
• Verify the server assigned to your trading account in the Client Portal.
• Reset your trading account password if necessary.
• Check your internet connection and try again.

Both error messages can have overlapping causes. If the steps above do not resolve the issue, contact Customer Support for further investigation.

Need More Help?

If you still cannot log in after completing the troubleshooting steps, contact our Customer Support team at support@monetamarkets.com.

Please provide:

• Your trading account number
• Whether you are using MT4 or MT5
• The exact error message displayed
• A screenshot of the login screen showing the error, if available

For your security, do not include your password or other sensitive information in the screenshot.