Troubleshooting Steps

Check Your Internet Connection

Ensure your device has an active and stable internet connection.

You can verify this by:

• Opening a website in your browser.
• Switching between Wi-Fi and mobile data.
• Testing another network connection, if available.
   

Log In to Your Trading Account Again

1. Open MT4 or MT5.
2. Select File > Login to Trade Account.
3. Enter your trading account number and password.
   
4. Select the correct trading server assigned to your account.
5. Click Login.
    

Verify the Correct Trading Server Is Selected

If multiple servers are available:

1. Confirm the server assigned to your trading account.
2. Log in using the correct server name.
3. If you are unsure which server belongs to your account, refer to your account opening email or contact Customer Support.
    

Reconnect to the Trading Server (Desktop MT4/MT5)

1. Click the connection status indicator in the bottom-right corner of the platform.
   
2. If available, select Reconnect, Server Rescan, or Network Rescan.
3. Allow the platform to search for and reconnect to the available servers.
4. If multiple data centres are shown, select the connection with the lowest latency (ms), if available.
    

Refresh the Server Connection (Mobile MT4/MT5)

1. Open the MT4 or MT5 mobile application.
2. Tap Settings.
3. Tap Settings again to open the detailed settings page.
   
4. Locate the MetaTrader logo.
   
5. Press and hold the logo for approximately 5 seconds until the device vibrates.
6. The application will attempt to refresh its server connection.
    

Switch to a More Stable Network

If you are using:

• Public Wi-Fi
• A mobile hotspot
• A weak wireless connection

try switching to:

• A stable broadband connection
• A reliable 4G or 5G network

Then reopen MT4 or MT5 and test the connection again.
 

Restart the Platform

1. Close MT4 or MT5 completely.
2. Reopen the platform.
3. Log in again if prompted.
4. Confirm whether the connection has been restored.
    

Check Firewall, Antivirus, VPN, or Security Software

If the issue persists:

• Verify that MT4/MT5 is not being blocked by your firewall.
• Check antivirus or internet security software settings.
• Temporarily disconnect any VPN service to test the connection.

• Ensure your network permits MT4/MT5 to connect to external servers.

   

What Should I Do If the Problem Continues?

If you still experience connection issues after completing the troubleshooting steps:

1. Confirm your internet connection is stable.
2. Verify that your trading account number, password, and server are correct.
3. Try a different internet connection.
4. Restart the platform and log in again.
5. Check whether firewall, antivirus, VPN, or network restrictions may be affecting the platform.

6. Contact Customer Support for assistance.

    

Important Note

• A "No Connection" message usually indicates that MT4/MT5 cannot communicate with the trading server.
• Incorrect login details or selecting the wrong server can prevent a successful connection.
• High latency or unstable internet connections may cause delayed price updates or frequent disconnections.
• Public Wi-Fi networks and mobile hotspots may be less stable than dedicated broadband or mobile data connections.

• Temporary network interruptions and platform connectivity issues may occasionally occur and often resolve after reconnecting or restarting the platform.

   

Need More Help?

If your MT4/MT5 platform continues to display "No Connection", remains disconnected, or experiences ongoing connection instability, please contact support@monetamarkets.com and provide:

• Your registered email address
• Trading account number
• Trading platform (MT4 or MT5)
• Trading server
• Screenshot of the issue or error message
• Brief description of when the issue occurs

Providing this information will help us investigate the issue more efficiently.