Your MT4/MT5 trading account password is separate from your Moneta Markets Client Portal and Moneta Markets AppTrader login password.
If you want to change your trading account password or have forgotten your password, you can manage it through the Client Portal. For live trading accounts, password reset instructions can also be requested through Moneta Markets AppTrader.
Understanding Your Login Credentials
Client Portal and AppTrader
Your Client Portal and Moneta Markets AppTrader share the same login credentials.
You do not need your MT4/MT5 trading account password to access the Client Portal or AppTrader.
MT4/MT5 Trading Accounts
Your MT4/MT5 trading account login credentials are separate from your Client Portal and AppTrader login credentials.
Changing or resetting your MT4/MT5 trading account password does not affect your Client Portal or AppTrader login password.
Change or Reset a Live Trading Account Password Through the Client Portal
- Log in to your Client Portal.
- Navigate to Accounts.
- Locate the relevant trading account and select the Settings or Gear icon.
- Select Change Password.
If You Know Your Current Password
Follow the on-screen instructions to change your trading account password.
If You Have Forgotten Your Password
- Select Forgot Password.
- Check your registered email address for the password reset email.
- Open the password reset link.
Follow the instructions to set a new trading account password.
Reset a Live Trading Account Password Through Moneta Markets AppTrader
- Log in to Moneta Markets AppTrader.
- Navigate to Profile.
- Select Security.
- Tap Login Details.
- Select the trading account for which you want to reset the password.
- Tap Send Now.
- Follow the instructions sent to your registered email address.
Change or Reset a Demo Trading Account Password
Change Your Demo Account Password
- Log in to your Client Portal.
- Navigate to Accounts > Demo Account.
- Select the demo account you wish to update.
- Click the Settings (Gear) icon under More Operations.
- Select Change Password.
- Enter:
- Your current password
- Your new password
- Confirmation of your new password
- Click Change Password to save your changes.
Your new password takes effect immediately.
Reset a Forgotten Demo Account Password
- Log in to your Client Portal.
- Navigate to Accounts > Demo Account.
- Select the demo account you wish to reset.
- Click the Settings (Gear) icon under More Operations.
- Select Change Password.
- Click Forgot Password.
Follow the on-screen instructions to reset your password.
Important Note
- Your Client Portal and Moneta Markets AppTrader share the same login credentials.
- Your MT4/MT5 trading account password is separate from your Client Portal and AppTrader password.
- Resetting or changing your MT4/MT5 password does not affect your Client Portal or AppTrader login password.
- Password reset instructions are sent to your registered email address.
- Password changes for demo accounts take effect immediately.
- If you change a demo account password, ensure any connected trading platform is updated with the new credentials.
- Demo account passwords can only be changed or reset through the Client Portal.
- Ensure you change or reset the password for the correct trading account before attempting to log in to MT4 or MT5.
Need More Help?
If you are unable to reset your trading account password, cannot access your registered email address, or continue to experience login issues, please contact Customer Support at support@monetamarkets.com.
To help us assist you more efficiently, please provide:
- Your registered email address
- Trading account number
- Platform being used (MT4 or MT5)
- A brief description of the issue
Providing this information will help our team investigate and assist you more quickly.
