A "No connection" message means MetaTrader 4 (MT4) or MetaTrader 5 (MT5) cannot currently connect to the trading server.
Where can I check the connection status?
On MT4/MT5 desktop, the connection status is shown in the bottom-right corner.
What you see |
What it means |
|---|---|
Connected / data rate displayed |
The platform is connected and receiving data |
No connection |
The platform cannot currently connect to the trading server |
If the message is "Invalid account", check your login details and assigned server using "How do I log into MT4/MT5?"
How can I restore my MT4/MT5 connection?
Try these steps in order. After each step, check whether the platform reconnects.
- Check your internet connection. Open a website to confirm that your device is online.
- Rescan servers on desktop. Click the connection indicator and select Rescan servers, where available. Allow the platform to search and reconnect.
- Verify your login and server. On desktop, select File → Login to Trade Account and check your account number, trading password and assigned server.
- Try another network. Switch between Wi-Fi and mobile data, if available.
- Restart MT4 or MT5. Close the application completely and reopen it.
- Restart your device if the connection has not been restored.
- Check network restrictions. Confirm that your firewall or security software allows MetaTrader to access the internet.
- Check your VPN or proxy. If you use one, temporarily disconnect it where permitted and test the connection again.
If your assigned server is missing, follow the server-adding instructions in How do I find or add my trading server in MT4 or MT5?
What if the connection keeps dropping?
Repeated disconnections may be related to an unstable internet connection or network restrictions.
- Test the platform on another network.
- Check whether the same issue occurs on another device.
These checks may help identify whether the issue is specific to your current network or device.
Why are prices frozen even though my platform is connected?
A connected platform does not mean every product is currently trading.
First check the product's trading hours and whether the instrument is actively tradable. If other products are also not updating while the platform shows a connection, restart the platform and check the selected server.
What happens to my positions while disconnected?
Your open positions and server-side pending orders remain on the trading server when your platform is disconnected. However, you may not be able to view current prices, place new orders, modify positions, or close positions from the disconnected platform.
What if I need to manage a position?
If you cannot reconnect and need to manage open position, contact tradingenquiry@monetamarkets.com. Include your trading account number, server, relevant order ticket, platform, device and a screenshot of the error.
