You can find your assigned trading server under Accounts in the Moneta Markets Client Portal. If your trading server is missing from MetaTrader 4 (MT4) or MetaTrader 5 (MT5), search for Moneta or your assigned server name, then select the correct server.
What do I need to log in?
Have the following details ready:
- Your trading account number
- Your trading account password
- The server name assigned to your trading account.
Your account number and server are shown under Accounts in the Client Portal. Your account-opening email may also contain these details.
Use the platform linked to your account: an MT4 account cannot be used to log in to MT5, or vice versa. Your trading password is separate from your Client Portal password.
Where can I find my trading server name?
- Log in to the Moneta Markets Client Portal.
- Open Accounts.
- Find your trading account and check the server name shown next to the account number.
Your account-opening email may also contain your account number and server name.
How do I add a server on desktop?
- Open MT4 or MT5.
- Select File → Login to Trade Account.
- Enter your account number and password.
- Enter the exact server name shown in Accounts.
- If the server does not appear, select File → Open an Account.
- Search for Moneta or your server name in the search field and select Find your company.
- Select the correct server from the search results.
- Return to File → Login to Trade Account and log in.
How do I add a server on mobile?
On iOS
- Open MT4 or MT5 on your iPhone or iPad.
- Go to Settings → New Account.
- Select the option to log in to an existing account, where shown.
- Search for Moneta or enter the exact server name shown in Accounts.
- Select the correct server from the search results.
- Enter your trading account number and password, then select Sign In.
On Android
- Open the MT4 or MT5 app.
- Open the menu and select Manage accounts.
- Select the + icon.
- Search for Moneta or enter the exact server name shown in Accounts.
- Select the correct server from the search results.
- Enter your trading account number and password, then select Sign In.
If you cannot find the server, try searching with fewer characters. Using part of the server name may return more results.
What if I still cannot log in?
If you are still unable to log in after checking your account credentials and selecting the correct trading server, the issue may be related to your platform, server selection, or internet connection. Check the following common issues and their recommended solutions.
- "Invalid account" after selecting the server. Make sure you are using the correct platform and server for your account. MT4 accounts must be used with MT4, while MT5 accounts must be used with MT5.
- The trading server does not appear in the search results. Check the spelling, then try searching for Moneta or part of the server name. Check your internet connection as well.
- The platform cannot connect to the server. If the correct server has been selected but the platform cannot connect, the issue may be related to your internet connection or platform connectivity. See How Do I Fix a No Connection Error in MT4 or MT5? for further troubleshooting.
- Demo and live trading servers are different: Make sure you select the trading server that matches your account type. Demo and live accounts use different servers.
If you need to reinstall the platform and for the best compatibility, use the MT4/MT5 platform provided by Moneta Markets on its official website. You can download the platform from the Moneta Markets Downloads page.
