The “Invalid Account” error usually occurs when your trading account number, trading password, or MT4/MT5 server does not match your account details. Make sure you are using your MT4/MT5 trading credentials, not your Client Portal login details, and that the correct server is selected.
Common Causes
The “Invalid Account” error may occur if:
You are using your Client Portal password instead of your MT4/MT5 trading password.
The wrong MT4/MT5 server is selected.
The trading account number is incorrect.
The trading password has been entered incorrectly.
Extra spaces have been included when copying and pasting your login details.
Similar characters have been confused, such as O and 0.
How to Fix the Error
Confirm that you are using the correct trading account number, trading password, and server.
Make sure you are using your MT4/MT5 trading password, not your Client Portal password.
Copy and paste your trading login details from your trading account email to minimize typing errors.
Check that your password has been entered exactly as provided, including uppercase and lowercase letters.
Make sure there are no extra spaces before or after your password.
Check for similar characters, such as O and 0, and make sure they have been entered correctly.
Verify that the correct MT4/MT5 server is selected.
How to Reset Your Trading Account Password
If you have forgotten your trading password, you can reset it through your Client Portal:
Log in to your Client Portal.
Navigate to the Accounts page.
Locate the trading account you are unable to access.
Click the gear icon next to the relevant trading account.
Select Change Password > Forgot Password.
An automated email will be sent to your registered email address with a link to complete the password reset.
Need More Help?
If you still cannot log in after completing the troubleshooting steps above, please contact our Customer Support Team at support@monetamarkets.com for further assistance.
