If the New Order button is greyed out or disabled in MT4 or MT5, it is usually caused by one of the following reasons:
- You are logged in using an Investor Password instead of a master password.
- You are not logged in correctly or are connected to the wrong trading server.
- The instrument you are trying to trade is not currently available for trading.
- The platform is not connected to the trading server.
Troubleshooting
Verify You Are Using Your Master Password
The most common cause of this issue is logging in with an Investor Password.
Investor Passwords provide read-only access and allow you to view account activity and market prices, but they cannot be used to open, modify, or close trades.
- Log out of MT4 or MT5.
- Log back in using your trading account password (Master Password).
Check whether the New Order button becomes available.
Verify Your Login Details and Trading Server
- Confirm that you are using the correct trading account number.
- Confirm that you are connected to the correct trading server.
- If you are unsure, log out and log back in using the credentials provided for your trading account.
Incorrect login details or selecting the wrong server may prevent trading functionality from being enabled.
Check Your Connection Status
- Verify that the platform is connected to the trading server.
- Check the connection indicator in the bottom-right corner of MT4 or MT5.
- If the platform shows No Connection, log in again and confirm that the correct server is selected.
Trading functionality may be unavailable when the platform is disconnected from the trading server.
Check That the Instrument Is Tradable
- Open the Market Watch window.
- Locate the instrument you wish to trade.
- Confirm that the instrument is available for trading.
In some MT4/MT5 environments, instruments displayed in grey are for reference only and cannot be traded.
Restart the Platform
If the issue persists:
- Close MT4 or MT5 completely.
- Reopen the platform.
Log in again and check whether the New Order button is available.
What Should I Do?
If the New Order button remains disabled after completing the troubleshooting steps above:
- Confirm that you are logged in using your trading password.
- Verify that you are connected to the correct trading account and server.
- Check that the platform is connected to the trading server.
- Verify that the selected instrument is available for trading.
Contact Customer Support for further assistance.
Need More Help?
If the New Order button is still greyed out after completing the troubleshooting steps above, please contact our Customer Support team via email at support@monetamarkets.com and provide:
- Your trading account number
- The platform you are using (MT4 or MT5)
- A screenshot of the issue
- A brief description of when the issue occurs
This information will help us investigate the issue more efficiently.
