A "No Connection" message indicates that your MetaTrader 4 (MT4) or MetaTrader 5 (MT5) platform is unable to communicate with the trading server. This is usually caused by internet connectivity issues, incorrect login details, an incorrect trading server selection, or a temporary platform connection issue.
Common Causes
- An unstable or interrupted internet connection.
- Temporary network, Wi-Fi, or mobile data disruptions.
- Incorrect trading account login credentials.
- An incorrect trading server being selected during login.
- The platform being logged out of the trading account.
- Firewall, antivirus, or network settings preventing the platform from connecting to the server.
Troubleshooting
Check Your Internet Connection
Ensure your device has an active and stable internet connection. You can verify this by opening a website in your web browser.
Log In to Your Trading Account Again
- Open MT4 or MT5.
- Select File > Login to Trade Account.
- Enter your trading account number and password.
- Select the correct trading server assigned to your account.
- Click Login.
Reconnect to the Trading Server
- Click the connection status indicator in the bottom-right corner of the platform.
- If a server rescan, network rescan, or reconnect option is available, select it and allow the platform to search for available servers.
- If no reconnect option is displayed, return to File > Login to Trade Account and log in again using the correct account credentials and server.
Verify the Correct Server Is Selected
If you have multiple server options available:
- Confirm the server assigned to your trading account.
- Log in using the correct server name.
- If you are unsure which server belongs to your account, refer to your account opening email or contact Customer Support.
Restart the Platform
- Close MT4 or MT5 completely.
- Reopen the platform.
- Log in again and check whether the connection has been restored.
Check Firewall or Antivirus Settings
If the issue persists, temporarily verify that your firewall, antivirus software, or network security settings are not preventing MT4/MT5 from accessing the internet.
What Should I Do?
If your platform continues to display "No Connection" after completing the steps above:
- Verify that your internet connection is stable.
- Confirm that you are using the correct trading account credentials.
- Confirm that the correct trading server has been selected.
- Restart the platform and attempt to log in again.
- Contact Customer Support for further assistance.
Need More Help?
If the "No Connection" message persists, please contact Customer Support at support@monetamarkets.com and provide:
- Your trading account number
- The platform you are using (MT4 or MT5)
- A screenshot of the issue
- A brief description of when the issue occurs
This information will help us investigate the issue more efficiently.
