This issue is usually caused by an unstable internet connection or a temporary server connectivity problem.
To resolve it, please follow the steps below:
- Check your internet connection and ensure it is stable and functioning properly.
- If your connection is stable, try rescanning the servers. In the trading terminal, left-click on the “No connection” message located in the bottom-right corner and select “Rescan servers.”
- If the issue persists after rescanning, log out and then log back in through the terminal’s main menu.
Should the issue persist after completing these checks, please reach out to us via email at support@monetamarkets.com for further assistance.
