To comply with regulatory requirements, Moneta Markets must ensure that funds are returned to the original source of the deposit whenever possible. If you deposited funds using a credit or debit card, you must first withdraw an amount equal to your total card deposits back to that same card.
For example:
- If you deposited USD 500 using a credit card, the first USD 500 withdrawn must be returned to that card.
- Once the full deposited amount has been returned to the card, additional withdrawal methods may become available for any remaining profits or account balance.
This process helps protect customer funds and ensures compliance with applicable AML and CTF obligations.
What Should I Do?
- Submit a withdrawal request to the same credit or debit card used to fund your account.
- Ensure the withdrawal amount covers any remaining card-funded deposits.
- After all card deposits have been returned, check the withdrawal page again for additional available withdrawal methods.
Need More Help?
If you are unable to withdraw to the card used for your original deposit because the card has expired, been replaced, has been closed by your bank, or is otherwise unavailable, please contact our Customer Support via email at support@monetamarkets.com.
To help us review your situation more efficiently, please provide:
- Your trading account number
- The last four digits of the card used for your deposit
- A brief explanation of why the card is unavailable
- Any supporting documentation requested by our team
Please note that additional verification may be required before alternative withdrawal arrangements can be considered.
