Moneta Funded logo Prop
Sign up
English
    English
    Moneta Funded logo Prop
    Sign up Demo Account

    Moneta Markets

    How can we help?

    Getting Started

    Can I cancel a withdrawal request?

    Yes. You can cancel a withdrawal request if it is still in Submitted status. Once a withdrawal request has entered Processing status or has been completed, it can no longer be cancelled.

    Because withdrawal requests are processed quickly, the cancellation option may only be available for a short period of time.

     

    How to Cancel a Withdrawal Request in the Client Portal

    1. Log in to your Client Portal.
    2. Navigate to Funds > Transaction History > Withdrawals.
    3. Locate the withdrawal request you wish to cancel.
    4. Click Cancel next to the withdrawal request.

    5. Confirm the cancellation request when prompted.


       

    How to Cancel a Withdrawal Request in AppTrader

    1. Log in to AppTrader.
    2. Select the trading account from which the withdrawal request was submitted.
    3. Navigate to Profile.
    4. Under the Assets section, tap Funds.
    5. Locate the withdrawal request you wish to cancel.
    6. Tap the withdrawal request.
    7. Tap Cancel.
    8. When the confirmation pop-up appears, tap Confirm to cancel the withdrawal request.

     

    Important Conditions

    • Withdrawal requests can only be cancelled while they remain in Submitted status.
    • Withdrawal requests that show Processing or Completed status cannot be cancelled.
    • Withdrawal requests submitted through either the Client Portal or AppTrader are processed quickly and may move to Processing status shortly after submission.
    • Once a withdrawal request has been successfully cancelled, the funds are normally returned to the originating trading account immediately.

       

    What Should I Do If I Cannot Cancel My Withdrawal?

    If the Cancel button is unavailable:

    1. Check the withdrawal status.
    2. If the status is Processing or Completed, the withdrawal can no longer be cancelled.
    3. Ensure you are viewing the trading account from which the withdrawal request was submitted.

    4. If the withdrawal is still showing Submitted but the cancellation option is unavailable, contact Customer Support for assistance.

       

    Need More Help?

    If you are unable to cancel your withdrawal request or believe the withdrawal status is incorrect, please contact our Customer Support team via email at support@monetamarkets.com and provide:

    • Your trading account number
    • The withdrawal amount
    • The withdrawal reference number (if available)
    • A screenshot of the withdrawal status

    This information will help us investigate the issue more efficiently.

    open chat