At Moneta Markets, we are committed to providing a secure and transparent trading environment. As such, we offer Negative Balance Protection, ensuring that you do not lose more funds than you have deposited into your account, even during periods of extreme market volatility.
Should your trading account enter into a negative balance due to market movements, you may reset your balance to neutral from the Client Portal.
Steps to Reset a Negative Balance
- Log in to your Client Portal.
- Navigate to Accounts.
- Locate the affected trading account and click Reset.
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Review the disclaimer carefully, then click Agree to confirm the reset.
If You Have Already Deposited Funds
If you have already deposited funds while your account was in a negative balance, please do not place any trades.
Contact our Customer Support team immediately at support@monetamarkets.com for further assistance. Our team will review your account and advise you on the appropriate next steps.
Important Note
- Resetting a negative balance will permanently remove any remaining bonus credits associated with the account.
- If you deposit funds while your account has a negative balance, the deposited funds will automatically be used to cover the outstanding negative amount.
Need More Help?
If you need assistance with resetting your negative balance or have already deposited funds into an account with a negative balance, please contact our Customer Support team via email at support@monetamarkets.com.
