A withdrawal request may be rejected for a variety of reasons, including insufficient available funds, withdrawal details that do not match your account information, missing supporting documentation, security-related restrictions, or the risk of your account reaching a stop-out level after the withdrawal is processed.
Common Reasons for Withdrawal Rejection
Your withdrawal request may be rejected if:
- Insufficient available balance – Your account does not have enough available funds to cover the requested withdrawal amount.
- Withdrawal details do not match your account information – The withdrawal method or account details do not match the information registered on your account. Withdrawals to third-party accounts are not permitted.
- Missing or invalid withdrawal documentation – Certain withdrawal methods may require supporting documentation before a withdrawal can be processed.
- Potential stop-out risk – Processing the withdrawal would reduce your available margin and may increase the risk of your open positions reaching the stop-out level.
Important Conditions
Please note the following withdrawal requirements:
- The minimum withdrawal amount is USD 40.
- If your account balance is below the minimum withdrawal amount, you must withdraw your entire available balance.
- Withdrawals must be made in accordance with Moneta Markets' funding and withdrawal policies.
- Certain withdrawal methods may require supporting documentation before funds can be released.
Security-Related Restrictions
To help protect your account and funds, certain account changes will temporarily restrict withdrawals:
- Changing your Client Portal password will trigger a 24-hour withdrawal restriction.
- Changing sensitive account information, such as your registered email address, phone number, or multi-factor authentication (MFA) settings, will trigger a 48-hour withdrawal restriction.
These temporary restrictions are applied automatically as part of our security procedures.
What Should I Do?
If your withdrawal request has been rejected:
- Confirm that you have sufficient available funds in your trading account.
- Verify that your withdrawal details match the information registered on your account.
- Check whether you have recently changed your password, email address, phone number, or MFA settings.
- Review your open positions and available margin to ensure the withdrawal will not place your account at risk of a stop-out.
- If withdrawing via International Bank Transfer (IBT), ensure you have provided a valid bank statement issued within the last 3 months.
Submit a new withdrawal request once any applicable restrictions have expired.
Need More Help?
If you are unsure why your withdrawal request was rejected, please contact our Customer Support team via email at support@monetamarkets.com and include:
- Your registered email address
- Your trading account number
- The withdrawal amount requested
- A screenshot of any rejection message, if available
This will help us investigate your request more efficiently.
