You may be unable to withdraw funds to your credit/debit card because the card withdrawal limit has been reached, the original deposit record has expired, or the card channel only supports deposits.
Common Issues
Credit/debit card withdrawals are subject to the following conditions:
- Withdrawal limit reached – You can withdraw to a credit/debit card only up to the total amount deposited using that card. Any remaining funds, including profits, must be withdrawn using an alternative available method.
- Deposit record expired – Credit/debit card withdrawals are processed based on the original deposit record and the applicable refund period determined by our payment processors. Once the deposit record has expired, the card will no longer be available for withdrawal. You will need to select an alternative withdrawal method.
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Deposit-only channel – Some credit/debit card channels support deposits but do not support withdrawals. If your card channel is deposit-only, you will need to use an alternative withdrawal method.
What Should I Do?
- Check whether the amount you are trying to withdraw exceeds the total amount deposited using your credit/debit card.
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If the card withdrawal option is unavailable, please try using another withdrawal method.
Need More Help?
If you need further assistance with your withdrawal method, please contact our Customer Support team via email at support@monetamarkets.com.
