If you still have access to your current authenticator device:
- Log in to your Client Portal, go to Authentication Center > Security Management.
- Under Security Authenticator App, click Modify.
- Enter the code from your current authenticator.
- Scan the QR code with the authenticator app on your new device.
- Enter the OTP from your new device to complete the update.
If you no longer have access to your previous authenticator device:
Please email support@monetamarkets.com to request removal of the existing authenticator. Include:
- Full name
- Date of birth
- A clear photo of yourself holding your photo ID next to your face
