Moneta Markets

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What is Security Authenticator App and why do I need to enable it?

The Security Authenticator App provides two-factor authentication (2FA), adding an extra layer of security to your account. While 2FA is not required to log in to your account, it is mandatory when submitting withdrawal requests through cryptocurrency and e-wallet payment methods.

How the Security Authenticator App Works

When you enable the Security Authenticator App, a unique verification code is generated by an approved authenticator application, such as:

Google Authenticator
Microsoft Authenticator

When submitting a cryptocurrency or e-wallet withdrawal request, you will be required to enter the verification code generated by the authenticator app to confirm the withdrawal.

Important Conditions

Two-factor authentication (2FA) is mandatory for cryptocurrency and e-wallet withdrawals.
Two-factor authentication is not required to log in to your account.
Changing or resetting your Security Authenticator App will trigger a 48-hour withdrawal restriction on your account.
The 48-hour restriction is applied for security and fraud prevention purposes.

What Should I Do?

If you intend to use cryptocurrency or e-wallet withdrawal methods, we recommend enabling the Security Authenticator App as soon as possible.

If you plan to change or reset your authenticator setup, please take the 48-hour withdrawal restriction into consideration before submitting any urgent withdrawal requests.

Need More Help?

If you experience issues enabling or using the Security Authenticator App, or require assistance after changing your authenticator setup, please contact our Customer Support team via email at support@monetamarkets.com and include your registered email address for assistan