Protecting your Moneta Markets account is our top priority. If you notice any unusual activity—such as unauthorized trades, unrecognized logins, or unexpected changes to your account—act immediately to safeguard your funds and personal information.
Change your passwords immediately
- Log in to your Moneta Markets Client Portal and update your password using a strong, unique combination.
- Update the passwords for your linked email account and trading platform (MT4/MT5) as well.
Enable Security Authenticator App (2FA)
- If not already enabled, set up 2FA using a trusted authenticator app. This adds an extra layer of security by requiring a time-sensitive verification code for withdrawals.
Review your account activity
- Check your login history, transaction history, and trading activity.
- Document any suspicious activity, including time, location, and type of action.
Contact Moneta Markets support immediately
- If you suspect unauthorized access or cannot log in, contact us via email at support@monetamarkets.com. Include as many details as possible to help us respond quickly.
Report suspicious communications
- Do not click links or open attachments in emails, SMS, or messages claiming to be from Moneta Markets.
- Forward any suspicious messages to our support team for investigation.
Tips to prevent future incidents:
- Never share your login credentials or 2FA codes.
- Avoid using public or unsecured Wi-Fi networks.
- Regularly monitor your account for unusual activity.
- Keep your devices secure with reputable antivirus and anti-malware software.
- Update passwords periodically and avoid reusing them across multiple platforms.
