Moneta Markets

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Why did I not receive email verification code for configuring Security Authenticator App (2FA)?

If you have not received the email verification code required to set up your Security Authenticator App (2FA), please ensure that you have clicked on 'Send Code' on your Client Portal to request the email.

How to Enable Security Authenticator App (2FA)

Log in to your Client Portal.
Navigate to Profile from the side menu, then select Security Management.
Under Security Authenticator App, click Enable.
Click Send Code to request a verification code. The code will be sent to your registered email address.
Enter the verification code you received.
Once your email address has been verified, a QR code will be displayed.
Open a supported mobile authenticator app, such as Google Authenticator or Microsoft Authenticator, and scan the QR code.
Your authenticator app will generate a one-time verification code. Enter this code in the appropriate field to complete the setup.

Important Note

Please ensure that you have access to your registered email address and that your authenticator app is installed on your mobile device before starting the setup process.

Need More Help?

If you are still unable to complete link your Security Authenticator App, please contact our Customer Support team at support@monetamarkets.com for further assistance.