You can update your Security Authenticator App device through the Client Portal if you still have access to your previous authenticator device.
If you no longer have access to your previous device, you will need to contact our Customer Support team to request assistance with removing the existing authenticator.
If you still have access to your previous device
- Log in to your Client Portal and go to Authentication Center > Security Management.
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Under Security Authenticator App, click Modify.
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Enter the code from your current authenticator.
- Scan the QR code with the authenticator app on your new device.
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Enter the OTP from your new device to complete the update.
If you no longer have access to your previous device
Please email our Customer Support team at support@monetamarkets.com to request the removal of your existing Security Authenticator App configuration.
For account security and verification purposes, include:
- A brief description of your request
- Your full name
- Your date of birth
- A clear photo of yourself holding your photo identification document (ID) next to your face
Our Customer Support team will review your request and provide further assistance with updating your authenticator device.
Withdrawal restriction after security changes
For account security and fraud prevention, withdrawals will be restricted for 48 hours after any changes to your Security Authenticator App for two-factor authentication (2FA), email address, or phone number.
What if I cannot complete the device update?
If you still have access to your previous device but cannot complete the update, please contact Customer Support at support@monetamarkets.com and describe the issue you are experiencing.
