If you did not receive the email verification code required to enable the Security Authenticator App (2FA), first ensure that you have clicked Send Code in the Client Portal. A verification code is only sent after a request has been submitted.

You should also confirm that you have access to your registered email address and check your spam, junk, or quarantine folders for the verification email.

Before troubleshooting

Make sure that:

• You have clicked Send Code in the Client Portal.
• You are checking the email address currently registered to your Moneta Markets profile.
• The verification email has not been filtered into your spam, junk, or quarantine folders.

• You allow sufficient time for the email to arrive before requesting another code.

   

What should I do if I do not receive the verification code?

Confirm that the code was requested

To request a verification code:

1. Log in to your Client Portal.
2. Navigate to Profile > Security Management.
3. Under Security Authenticator App, select Enable.
4. Click Send Code.

The verification code will be sent to your registered email address.
 

Request a new verification code

If you still have not received the email:

1. Return to the verification screen.
2. Click Send Code again to request a new code.
3. Use only the most recently received verification code.
    

Verify your registered email address

If you no longer have access to your registered email address, you may need to update it before enabling the Security Authenticator App.

Please refer to the How can I update my registered email address? article for the applicable requirements and instructions.

How do I continue enabling the Security Authenticator App?

Once you have successfully verified your email address:

1. A QR code will be displayed.
2. Open a supported authenticator application, such as Google Authenticator or Microsoft Authenticator.
3. Scan the QR code using the authenticator application.

4. Enter the one-time verification code generated by the application to complete the setup.

    

Who can I contact if I still cannot receive the verification code?

If you still cannot receive the verification email after completing the checks above, please contact support@monetamarkets.com and provide:

• Your registered email address.
• A brief description of the issue.
• A screenshot of any error message, if applicable.