The Security Authenticator App provides two-factor authentication (2FA), adding an extra layer of protection to your Moneta Markets account. You can enable it through the Authentication Center in your Client Portal.
Although 2FA is not required to log in to your account, it is mandatory when submitting withdrawal requests through cryptocurrency and e-wallet payment methods. We recommend enabling it in advance if you intend to use either withdrawal method.
How to Enable Security Authenticator App
- Log in to your Client Portal.
- Go to Authentication Center > Security Management > Security Authenticator App.
- Click Enable
-
Complete the liveness check by scanning your face. Once verified, proceed to the next steps.
- Click Send Code. A verification code will be sent to your registered email address.
-
Enter the email verification code to continue.
-
Download Google Authenticator or Microsoft Authenticator from your mobile device's app store.
-
Open your authenticator app and scan the QR code displayed on your screen.
- The authenticator app will generate a 6-digit verification code.
- Enter the code in the verification field and click Confirm.
How the Security Authenticator App Works
Once enabled, your authenticator app generates a unique six-digit verification code. When you submit a withdrawal request using a cryptocurrency or e-wallet payment method, you must enter the code to verify the request.
The authenticator app provides an additional security check to help protect your account and reduce the risk of unauthorised withdrawals.
Important Conditions
- 2FA is mandatory when submitting withdrawal requests through these methods.
- 2FA is not required to log in to your account.
- A 48-hour withdrawal restriction applies after changing or resetting your Security Authenticator App. This restriction is intended to support account security and fraud prevention.
-
If you expect to make a withdrawal soon, take the 48-hour restriction into consideration before changing or resetting your authenticator setup.
Need More Help?
If you encounter issues enabling or using the Security Authenticator App, or need assistance after changing or resetting it, please contact our Customer Support team at support@monetamarkets.com.
Please include your registered email address and a brief description of the issue so the team can assist you.
