To ensure the security of client funds, a security cool-off period will be triggered when certain account security details are changed. During this period, withdrawals will be restricted for the account.
When Are Withdrawals Restricted?
The following actions will trigger a temporary hold on withdrawals and internal transfers:
- Updating login password: Withdrawals will be disabled for 24 hours.
- Changing login email address/phone number: Withdrawals will be disabled for 48 hours.
- Reconnecting 2FA device: Withdrawals will be disabled for 48 hours.
How Will I Know When It Ends?
If you try to make a restricted transaction during this cool-off period, a pop-up will appear showing the remaining time before the restriction is lifted.
These measures are designed to safeguard your account against unauthorized access. This process is automated and cannot be manually overridden. For further assistance, contact our customer support team via email at support@monetamarkets.com.
