If you have forgotten your Client Portal password, you can reset it using your registered email address. Click Forgot Password? on the Client Portal login page, follow the password reset link sent to your email, and create a new password that meets the required security criteria.

How to Reset Client Portal Password

1. Go to the Client Portal login page.

2. Click Forgot Password?

3. Enter your registered email address.

4. Check your email for the password reset link.

5. Click the link, enter your new password, and confirm it.

6. Click Submit to complete the password reset.

Password Requirements

Your new password must:

• Be 8–16 characters long.
• Include uppercase and lowercase letters.
• Include numbers.
• Include at least one special character: ! @ # $ % ^ & * . ( )

Troubleshooting

• Reset email not received: Check your Spam/Junk folder and make sure you entered your registered email address correctly.
• Reset link not working: Password reset links are only valid for 10 minutes. Request a new password reset link and try again.

• Password rejected: Make sure your new password meets all the requirements above.

   

Important Note

For security reasons, withdrawals are restricted for 24 hours after changing your Client Portal login password.

Need More Help?

If you need further assistance, please contact our Customer Support team via email at support@monetamarkets.com.