To complete verification, your Proof of Address (POA) must be an official document, such as a utility bill, bank statement, or government-issued document, issued within the last six months.
Common reasons a document may be rejected:
- The document is not in color or does not clearly display:
- Your full name
- Issue date
- Residential address (P.O. Box addresses are not accepted)
- The document is handwritten
- The uploaded image is blurry, cropped, or low resolution
- It does not meet the required format (e.g., expired or missing essential information)
Alternatively, you can provide a government-issued ID (front and back) that includes your residential address. If your POA is rejected, you will receive an email detailing the reason.
