To complete account verification, your Proof of Address (POA) must be an official document that clearly displays your full name, residential address, and issue date. The document must also meet Moneta Markets' verification requirements. If your document does not meet these requirements, it may be rejected.
Common Reasons for Rejection
Your Proof of Address may be rejected if:
- The document was issued more than 6 months ago.
- The document does not clearly show your full name or residential address.
- The document is blurry, low-resolution, cropped, or incomplete.
- The document is submitted in black and white rather than full colour.
- The address shown is a P.O. Box rather than a physical residential address.
- The document is handwritten, expired, or otherwise not accepted for verification purposes.
- The document was submitted as a photo of a photo, screenshot of a screenshot, or screenshot of a PDF document.
- The document does not clearly display all required information due to image quality issues, reflections, glare, or screen captures.
Accepted Proof of Address Documents
Examples of acceptable Proof of Address documents include:
- Utility bills (such as electricity, water, gas, or internet bills)
- Bank statements
- Government-issued documents showing your residential address
A government-issued identification document that clearly displays your current residential address may also be accepted.
All documents must:
- Be issued within the last 6 months.
- Clearly display your full name.
- Clearly display your residential address.
- Be submitted as a clear, full-colour image or PDF.
- Show the complete document without cropping or obstructing any information.
Important Conditions
- Moneta Markets only accepts Proof of Address documents that meet the applicable verification requirements.
- Documents must be authentic, complete, and clearly legible.
- Screen captures, screenshots, or photographs of previously saved document images may not be accepted.
- Account verification is subject to Moneta Markets' onboarding, compliance, and verification requirements.
- Verification services may not be available in certain countries or regions.
What Should I Do?
If your document has been rejected:
- Review the rejection email sent to your registered email address for the specific reason your document was declined.
- Obtain an acceptable document that meets the requirements above.
- Ensure the document is submitted as a clear, full-colour image or original PDF.
- Avoid submitting screenshots, photos of printed documents, or images of images.
- Log in to the Client Portal and upload the updated document for verification.
Need More Help?
If you are unsure why your document was rejected or are unable to provide an alternative Proof of Address document, please contact Customer Support at support@monetamarkets.com and include your registered email address when contacting us.
