If you no longer have access to your registered email address or phone number, please send an email to support@monetamarkets.com with the following information:
- Full legal name
- Old email address/ phone number
- New email address/ phone number
- Last 5 digits of your identity document
- Selfie ID verification – A selfie of you holding an official Proof of Identity document
Once we receive your request and verify the provided information, we will proceed with updating your email or phone number.
Note: For security reasons, withdrawals will be restricted for 48 hours after changing your email address/phone number.
Note: For security reasons, withdrawals will be restricted for 48 hours after changing your email address/phone number.
