If your funds have been deducted but have not yet appeared in your trading account, your deposit may still be processing. Processing times vary depending on the payment method used, and funds will be credited automatically once they have been successfully received.
If the expected processing time for your payment method has already passed, please provide proof of payment so our team can investigate.
Important Note
Typical processing times are as follows.
| Payment Method | Typical Processing Time |
|---|---|
| Credit/Debit Card and Apple Pay | Up to 60 minutes |
| Cryptocurrency | Up to 60 minutes |
| Local Bank Transfer | Up to 60 minutes |
| E-Wallets | Up to 60 minutes |
| International Bank Transfer | 2 to 5 business days |
Please note that funds being deducted from your bank account, card, or payment provider does not necessarily mean the deposit has been successfully received and credited. Additional processing or verification may still be required.
What Should I Do?
Before contacting support:
- Confirm that you submitted the deposit request through the Client Portal.
- Check whether the expected processing time for your payment method has already passed.
- Prepare proof of payment that includes:
- Payment amount
- Sender's name
- Transaction date and time
- Payment account details
-
Recipient account details
Need More Help?
If your deposit has not been credited after the expected processing time, please contact Customer Support via email at support@monetamarkets.com and provide your proof of payment along with:
- Your trading account number
- The payment method used
- The transaction ID or reference number (if available)
- A description of the issue
Providing complete information will help us investigate your deposit as quickly as possible.
