If your funds have been deducted from your bank account, card, e-wallet, or cryptocurrency wallet but have not yet appeared in your trading account, your deposit may still be processing.
A Processing status means your deposit is currently being processed and has not yet been credited to your trading account. In most cases, no further action is required from you while the deposit remains in this status.
Once the payment has been successfully received and confirmed, the funds will be credited automatically to your trading account.
How Long Does a Deposit Take?
Typical deposit processing times are as follows:
| Payment Method | Typical Processing Time |
|---|---|
| Credit/Debit Card | Typically within 60 minutes |
| E-wallet | Typically within 60 minutes |
| Cryptocurrency | Typically within 60 minutes after the required blockchain confirmations have been completed |
| Local Bank Transfer | Typically within 60 minutes |
| International Bank Transfer (IBT) | Typically 2-5 business days |
Many deposits are credited sooner than the estimated processing times shown above.
What Should I Do?
Before contacting Customer Support:
- Confirm that the deposit request was successfully submitted through the Client Portal or Moneta Markets AppTrader.
- Verify that the expected processing time for your payment method has already passed.
- Check whether your deposit status is displayed as Processing.
- Retain your proof of payment until the deposit has been credited to your trading account.
- Do not submit a duplicate deposit request for the same transaction.
If the expected processing time has passed, prepare the following information:
- Trading account number
- Deposit method used
- Deposit amount
- Transaction ID or reference number (if available)
- Proof of payment showing:
- Payment amount
- Sender's name
- Transaction date and time
- Payment account details
Recipient account details
Important Note
- A Processing status does not mean that your deposit has failed.
- Funds being deducted from your payment source does not necessarily mean the deposit has already been credited to your trading account.
- Deposits are credited automatically once payment confirmation has been successfully received.
- Processing times may be affected by banking hours, public holidays, payment provider processing times, blockchain confirmation times, network conditions, or additional verification requirements.
Available payment methods may vary depending on your country or region of residence.
Need More Help?
If your deposit remains in Processing status after the expected processing time for your payment method has passed, please contact our Customer Support team at support@monetamarkets.com.
To help us investigate your deposit as quickly as possible, please provide:
- Trading account number
- Deposit method used
- Deposit amount
- Transaction ID or reference number (if available)
- Proof of payment
- A brief description of the issue
Providing complete information will help us investigate your deposit more efficiently.
