Moneta Markets

How can we help?

What causes a deposit to fail without any funds being deducted?

If you tried to make a deposit but the funds were not deducted from your payment method, follow these steps to resolve the issue:

Check your account: Log in to your bank, e-wallet, or payment platform to see if the funds were deducted or if the transaction is pending. If there is no deduction and no pending transaction, try submitting the deposit again.
Contact your payment provider: If the problem continues after multiple attempts, reach out to your bank, card issuer, or payment service to check for technical issues, delays, or authorization restrictions that may be blocking the payment.

For further assistance, contact our customer support team via email at support@monetamarkets.com.

Risk Warning:
Derivatives are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how Derivatives work and whether you can afford to take the high risk of losing your money. Trading derivatives is risky. It isn't suitable for everyone; you could lose substantially more than your initial investment. You don't own or have rights to the underlying assets. Past performance is no indication of future performance and tax laws are subject to change. The information on this website is general in nature and doesn't consider your personal objectives, financial circumstances, or needs. Please read our legal documents and ensure that you fully understand the risks before you make any trading decisions.
Regional Restrictions:
The information on this site is not intended for residents of Canada, Cyprus, France, Spain, Russia, Ukraine, Italy, the United States, or use by any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
Legal Information:
Moneta Markets is a trading name of Moneta Markets (Pty) Ltd, an authorised Financial Service Provider (“FSP”) registered and regulated by the Financial Sector Conduct Authority (“FSCA”) of South Africa under license number 47490 and located at 18 Cavendish Road, Claremont, Cape Town, Western Cape, 7708 South Africa. Company Registration Number: 2016 / 063801 / 07. Contact Phone Number: +27 (10) 1429139. Operational Office: Unit 7, 18 Cavendish Road, Claremont, Cape Town, Western Cape, 7708 South Africa.

Mmonexia Ltd, facilitates payment services to the licensed and regulated entities within the Moneta Markets Organizational structure.

Moneta Markets Trading Limited is regulated by the Financial Services Commission (FSC) of Mauritius, with Company No. 211285 GBC and License No. GB24203391. Its registered office is located at Suite 201, 2nd Floor, The Catalyst, 40 Silicon Avenue, Ebene Cybercity, Mauritius.

Mmonexia Ltd registered in the Republic of Cyprus with registration number HE436544 and registered address at Archbishop Makarios III, 160, Floor 1, 3026, Limassol, Cyprus. Mmonexia Ltd, facilitates payment services to the licensed and regulated entities within the Moneta Markets Organizational structure.

Moneta Markets Limited. Business Registration Number:72493069. Registration Address: Flat/RM A 12/F ZJ 300, 300 Lockhart Road, Wan Chai, Hong Kong. Contact Phone Number: +852 37522556. Operational Office: Unit 1201, 12/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong.
Legal Information:
Moneta Markets Capital Ltd is registered in England and Wales under company number 08279988, registered office address, Amlbenson the Long Lodge, 265-269 Kingston Road, Wimbledon, England, SW19 3NW and authorised and regulated by the Financial Conduct Authority in the United Kingdom (FRN 613381) to provide services to UK clients and is a wholly owned subsidiary of Moneta Markets Excellence Holding Limited. Other Moneta Markets entities are not authorised or regulated by the Financial Conduct Authority and do not offer services to UK residents.

Moneta Markets is a trading name of Moneta Markets (Pty) Ltd, an authorised Financial Service Provider (“FSP”) registered and regulated by the Financial Sector Conduct Authority (“FSCA”) of South Africa under license number 47490 and located at 18 Cavendish Road, Claremont, Cape Town, Western Cape, 7708 South Africa. Company Registration Number: 2016 / 063801 / 07. Contact Phone Number: +27 (10) 1429139. Operational Office: 18 Cavendish Road, Claremont, Cape Town, Western Cape, 7708 South Africa.

Moneta Markets is a trading name of Moneta Markets Ltd, registered under Saint Lucia Registry of International Business Companies with registration number 2023-00068.

Moneta Markets Trading Limited is regulated by the Financial Services Commission (FSC) of Mauritius, with Company No. 211285 GBC and License No. GB24203391. Its registered office is located at Suite 201, 2nd Floor, The Catalyst, 40 Silicon Avenue, Ebene Cybercity, Mauritius.

Mmonexia Ltd registered in the Republic of Cyprus with registration number HE436544 and registered address at Archbishop Makarios III, 160, Floor 1, 3026, Limassol, Cyprus.
Legal Information:
Moneta Markets is a trading name of Moneta Markets (Pty) Ltd, an authorised Financial Service Provider (“FSP”) registered and regulated by the Financial Sector Conduct Authority (“FSCA”) of South Africa under license number 47490 and located at 18 Cavendish Road, Claremont, Cape Town, Western Cape, 7708 South Africa. Company Registration Number: 2016 / 063801 / 07. Contact Phone Number: +27 (10) 1429139. Operational Office: 18 Cavendish Road, Claremont, Cape Town, Western Cape, 7708 South Africa.

Moneta Markets is a trading name of Moneta Markets Ltd, registered under Saint Lucia Registry of International Business Companies with registration number 2023-00068.

Moneta Markets Trading Limited is regulated by the Financial Services Commission (FSC) of Mauritius, with Company No. 211285 GBC and License No. GB24203391. Its registered office is located at Suite 201, 2nd Floor, The Catalyst, 40 Silicon Avenue, Ebene Cybercity, Mauritius.

Mmonexia Ltd registered in the Republic of Cyprus with registration number HE436544 and registered address at Archbishop Makarios III, 160, Floor 1, 3026, Limassol, Cyprus.