You cannot change your account name directly. Your account name must match the information shown on your Proof of Identity (POI) document.

Applicable Name Change Scenarios

Depending on your verification status, please follow the steps below:

Pending Verification

If your account verification is still in progress and you notice a spelling error in your name, the correction will be made during the verification process. You will receive an email notification once your verification has been completed.

Verified Account with an Incorrect Name

If your account has already been verified but your name is incorrect, please contact us immediately from your registered email address at support@monetamarkets.com. We will gladly correct your name according to your Proof of Identity (POI) document.

Legal Name Change After Verification

If you have legally changed your name after your account was verified, please email us from your registered email address at support@monetamarkets.com. 

You may use “New POI Document” as the email subject. Kindly attach clear copies of both the front and back of your new POI document so that we may update your details.

Need More Help?

If you have any questions about updating your account name or POI documents, please contact our Customer Support team via email at support@monetamarkets.com.