You can update your registered email address through the Client Portal if you still have access to your current registered email address.

If you no longer have access to your registered email address, please submit an email change request to our Customer Support team.

If you still have access to your registered email address

1. Log in to your Client Portal and go to Authentication Center > Security Management.
2. Under Email Address, click Modify.
   
3. Click Send Code and enter the verification code sent to your current email address.
   
4. Enter your current Client Portal password and your new email address, then click Send Code.
5. Enter the verification code sent to your new email address and click Confirm to complete the update.
   

If you no longer have access to your registered email address

Email our Customer Support team at support@monetamarkets.com to request an email address change.

Include the following information:

• Your full legal name
• Your current registered email address
• Your new email address
• The last five digits of your identity document

Attach a clear photo of yourself holding your official Proof of Identity (POI) document next to your face.

Withdrawal restriction after security changes

For account security and fraud prevention, withdrawals will be restricted for 48 hours after any changes to your two-factor authentication (2FA), email address, or phone number.

What if I cannot complete the email address update?

If you cannot complete the update or verification process through the Client Portal, please contact Customer Support at support@monetamarkets.com and describe the issue you are experiencing.