You may update your registered email address directly from the Client Portal if you have access to your original registered email address.

If you do not have access to your registered email address, you will have to submit an email change request through email.

Change Your Email Address via the Client Portal

Use this method if you currently have access to your registered email address.

1. Log In: Access the Client Portal and navigate to Authentication Center > Security Management.

2. Modify Email: Under the Email Address section, click Modify.

3. Verify Current Email: Click Send Code, then enter the verification code sent to your current email address.

4. Enter New Details: Type in your current password and your new email address, then click Send Code.

5. Verify New Email: Enter the verification code sent to your new email address and click Confirm.

If You No Longer Have Access to Your Registered Email

Use this method if you no longer have access to your current email address.

1. Compose a New Email: Open your email client and send a message to support@monetamarkets.com. 

2. Provide Account Details: Include the following information in the body of your email:

   • Full legal name

   • Old email address

   • New email address

   • Last 5 digits of your identity document

3. Attach Verification Photo: Attach a clear selfie of yourself holding your official Proof of Identity document next to your face.

4. Submit Request: Send the email to our team for review.

Important Note: 

Need More Help?

If you are unable to update your email address or complete the verification process, please contact Customer Support team via email at support@monetamarkets.com.