To complete account verification, your Proof of Identity (POI) must be a valid government-issued photo ID that meets Moneta Markets' verification requirements. If your document does not meet these requirements, it may be rejected. If a POI submission is rejected, you will receive an email explaining the reason for the rejection.
Common Reasons for Rejection
Your Proof of Identity may be rejected if:
- The document is expired or not issued by a recognised government authority.
- The document is not in colour or important information cannot be clearly read.
- The document is handwritten.
- The image is blurry, cropped, incomplete, or low resolution.
- The document has been altered, edited, or does not meet the required format.
- Important information such as your full name or date of birth is missing or unclear.
Proof of Identity Requirements
Your Proof of Identity must:
- Be a valid, unexpired government-issued photo ID.
- Clearly show your full name and date of birth.
- Be clear, legible, and in colour.
- Be submitted as an original photo or original document file.
- Not be a scan, photocopy, screenshot, or edited image.
Accepted Proof of Identity documents include:
- International passport
- Driver's licence
- National ID card
- Proof of age card
For driver’s licences and ID cards, please provide clear images of both the front and back where applicable.
What Should I Do?
If your Proof of Identity has been rejected:
- Review the rejection email sent to your registered email address.
- Identify the reason your document was rejected.
- Obtain a document that meets the verification requirements above.
Upload a new document through the Client Portal for review.
Need More Help?
If you are unsure why your document was rejected or whether your document meets the verification requirements, please contact our Customer Support team via email at support@monetamarkets.com and include your registered email address for assistance.
