If your Moneta Markets account verification is rejected, it is typically due to document issues or mismatched personal information. Common causes include:
Document Quality
- Images that are blurry, low-resolution, or poorly lit
- Glare, shadows, or cropped documents obscuring key details
- Incomplete submissions missing corners or edges
Document Validity
- Expired or damaged identification
- Altered or edited documents
- Unsupported file types (e.g., screenshots or photocopies instead of original images)
Information Discrepancies
- Name on ID differs from your registered account name
- Conflicting personal details, such as date of birth or address
- Incomplete or incorrect information submitted during registration
Unacceptable Documents
- IDs not issued by a government authority (e.g., student cards, work badges)
- Unofficial documents lacking proper verification
Compliance Requirements
- User does not meet the minimum age requirement according to the submitted ID
