You can verify whether your account is ready to use by checking both your trading account status and verification status in the Moneta Markets Client Portal or Moneta Markets AppTrader.
In most cases, your account is ready to use once:
- Your trading account status is Active.
- Required verification checks have been completed.
No additional verification documents have been requested.
Check Your Trading Account Status
Client Portal
- Log in to the Client Portal.
- Navigate to Accounts.
- Locate the trading account you wish to review.
- Review the account status displayed for the account.
Account Status Definitions
| Status | Meaning |
|---|---|
| Active | The trading account has been successfully opened and is ready for funding and trading. |
| Pending | The trading account has been approved but trading permission is not currently enabled. |
| Processing | The trading account application is currently being processed. This may be due to pending verification or account review requirements. |
| Rejected | The trading account application was not approved. This may occur for various reasons, including verification issues or eligibility requirements. |
| Inactive | The trading account has been archived due to inactivity. Archived accounts generally cannot be reactivated and a new trading account may be required if you wish to continue trading. |
Check Your Verification Status
Client Portal
- Log in to the Client Portal.
- Navigate to Authentication Center.
- Review the verification information displayed under Verification.
If additional documents are required, you can upload them from this page.
Moneta Markets AppTrader
- Log in to Moneta Markets AppTrader.
- Open the Profile tab.
- Tap your username to open Account Information.
- Review the verification information displayed.
Important Note
- Verification status and trading account status are reviewed separately.
- An Active trading account status generally indicates that the account has been successfully opened and is available for funding and trading.
- An approved trading account may still require additional verification before certain features or services become available.
- A Pending account status indicates that the account has been approved but trading permission has not yet been enabled.
- If additional verification documents are requested, please provide them as soon as possible to avoid delays.
- Trading accounts displayed as Inactive have been archived due to inactivity.
If your account remains in Processing status for an extended period, please contact Customer Support for assistance.
Need More Help?
If you have questions about your trading account status, verification status, or whether your account is ready to use, please contact our Customer Support team at support@monetamarkets.com.
To help us assist you more efficiently, please provide:
- Your registered email address
- Trading account number
- A brief description of the issue or status you are enquiring about
You can also upload any requested verification documents through the Authentication Center in the Client Portal.
