You can submit or resubmit your account verification documents through the Client Portal or Moneta Markets AppTrader, depending on the type of verification required.
For general identity and address verification, select Standard in the Client Portal. For Advanced KYC verification, select Plus in the Client Portal or AppTrader to check your verification status and upload or reupload the required documents.
How to Submit or Resubmit Documents via the Client Portal
- Log in to your Client Portal.
- Navigate to Authentication Center.
- Select Verification.
- Choose the appropriate verification type:
- Standard: For general identity and address verification.
- Plus: For Advanced KYC verification.
- Check your verification status and follow the on-screen instructions.
- If additional documents are required, select Upload or Reupload, as available.
- Upload the required documents and submit them for review.
How to Submit or Resubmit Documents via Moneta Markets AppTrader
- Log in to Moneta Markets AppTrader.
- Navigate to Profile.
- Tap your name at the top of the profile screen to open your account details.
- Select Authentication.
- Tap Plus to view your Advanced KYC verification status.
- If additional documents are required, select Upload or Reupload, as available.
- Follow the on-screen instructions to upload and submit your documents.
What Happens After I Submit My Documents?
Once your documents have been submitted, our internal team will review them against the applicable verification requirements. You will receive an email notification within 1–2 business days with an update on your verification status.
If a document is rejected or additional information is required, check your verification status and follow the instructions to upload or reupload the requested documents.
Important Note
- Ensure that all documents are clear, valid, and fully visible to help avoid processing delays.
- Advanced KYC verification is required for withdrawals via international bank transfer. It is not required for other withdrawal methods.
- The Plus section displays your Advanced KYC verification status and whether additional documents are required.
Need More Help?
If you cannot upload your documents, cannot access the relevant verification section, or need help with your verification request, please contact our Customer Support team at support@monetamarkets.com.
To help us assist you more efficiently, please provide:
- Your registered email address
- A brief description of the issue
- A screenshot of your verification status or any error message, if available
