Proof of Face (POF) is a facial verification and liveness-check process used to confirm that an account is being accessed by its rightful owner.
It provides an additional layer of security for your Moneta Markets account, helps prevent unauthorized access, and supports applicable security and compliance requirements.
Not all clients are required to complete Proof of Face verification. However, it may be required before certain features, services, promotions, security settings, or payment methods become available.
If Proof of Face verification is required, you will be prompted to complete the process through the Client Portal or Moneta Markets AppTrader.
Common Situations Where Proof of Face Verification Is Required
Enabling Multi-Factor Authentication (MFA)
All clients must complete a liveness check through Proof of Face verification when enabling the Security Authenticator App (MFA) for the first time.
Local Bank Transfer (LBT)
Clients in certain countries or regions may be required to complete Proof of Face verification before they can use Local Bank Transfer (LBT) for deposits or withdrawals.
Other Account Features and Services
Proof of Face verification may also be required when accessing certain account features, funding methods, promotions, or services that require additional identity verification.
Tips for Successful Verification
To help ensure a successful verification:
- Ensure your face is clearly visible.
- Remove any items that may obstruct facial recognition.
- Use a well-lit environment.
- Follow the on-screen instructions carefully.
Ensure your camera is functioning correctly and has a clear image.
Important Note
- Proof of Face requirements may vary depending on your country, region, funding method, account activity, and applicable compliance requirements.
- If Proof of Face verification is required, you will be prompted to complete the process through the Client Portal or Moneta Markets AppTrader.
- Certain features, transactions, or services may remain unavailable until the required verification has been completed successfully.
If your verification attempt is unsuccessful, additional review or supporting documentation may be required.
Need More Help?
If you have questions about Proof of Face verification, require assistance completing the verification process, or have been unable to complete a liveness check, please contact support@monetamarkets.com.
If your verification attempt was unsuccessful, please provide:
- Full name
- Date of birth
- A clear photo of yourself holding your identity document next to your face
- A clear image showing both the front and back of the identity document
- Any relevant screenshot or error message (if available)
Providing this information will help our team review your verification and advise on the next available steps.
