A valid Proof of Address (POA) is required to complete account verification and enable withdrawals from your trading account. If you do not have an acceptable Proof of Address document, you may still access your account and continue using available services, but withdrawals will remain restricted until POA verification has been completed.
Accepted Proof of Address Documents
You may submit one of the following documents as Proof of Address:
- Bank statement
- Credit/debit card statement
- Utility bill, such as gas, electricity, water, or phone
- Government-issued tax document
Your Proof of Address document must:
- Clearly show your full name
- Clearly show your complete residential address
- Be issued within the last 6 months
- Be submitted as a clear colour photo or original file with all four corners visible
P.O. Box addresses are not accepted.
Important Conditions
- Proof of Address verification is required before withdrawals can be enabled on your account.
- Submitted documents must meet Moneta Markets' verification requirements and compliance standards.
- If a submitted document is rejected, a new document may be uploaded for review.
- Documents that are unclear, incomplete, expired, or do not match your account details may be rejected.
What Should I Do?
If you do not currently have an acceptable Proof of Address document:
- Check whether you have an alternative document from the accepted document types listed above.
- Obtain a document that clearly displays your full name and residential address.
- Upload the document through the Client Portal once it becomes available.
If you have already submitted a document that was rejected, review the reason provided in your rejection email and submit a new document that meets the verification requirements.
Need More Help?
If you do not have any of the accepted Proof of Address documents or are unsure whether your document meets the verification requirements, please contact our Customer Support team via email at support@monetamarkets.com and include your registered email address for assistance.
