The “Authorisation Failed” message on MetaTrader 4 (MT4) or MetaTrader 5 (MT5) may indicate incorrect login details, an incorrect server selection, server downtime, or a poor internet connection.

Common Issues

You may encounter this error for the following reasons:

• Incorrect login details: The trading account number or password entered may be incorrect.
• Incorrect server selection: You may have selected a server that does not correspond to your trading account.
• Server downtime: The trading server may be temporarily unavailable.
• Connection issues: A poor or unstable internet connection may prevent you from logging in successfully.

What Should I Do?

If you encounter the “Authorisation Failed” message, try the following steps:

1. Check your login details. Make sure you are entering the correct trading account number and trading account password, rather than your Client Portal login credentials.
2. Verify your server. Check the server assigned to your trading account on the Accounts page of your Client Portal and ensure you select the correct server in MT4 or MT5.
3. Reset your trading account password. If you are unsure of your password, reset it through your Client Portal and try logging in again with the new password.
4. Check your internet connection. Ensure your device has a stable internet connection before attempting to log in again.

Need More Help?

If you still see the “Authorisation Failed” message after checking your login details, server selection, and internet connection, please contact our Customer Support team at support@monetamarkets.com.

Please provide a screenshot of the MT4 or MT5 login screen showing the error message. For your security, make sure your password and other sensitive information are not visible in the screenshot.