If you cannot log in to your trading account, first check that you are using the correct server, trading account number, and trading account password, and that your internet connection is stable. If you have forgotten your password, you can reset it through the Client Portal.
Troubleshooting Login Issues
If you are still unable to log in, please check the following:
Verify the Server – Make sure you are connected to the correct trading server for your account.
Check Your Credentials – Confirm that your trading account number and password have been entered correctly. Please note that your trading account password is different from your Client Portal password.
-
Check Your Network Connection – Ensure that your device has a stable internet connection.
How to Reset Your Trading Account Password
If you have forgotten your trading account password or need to reset it:
Log in to your Client Portal.
Navigate to the Accounts page.
Locate the trading account you are unable to access.
Click the gear icon next to the relevant trading account.
Select Change Password > Forgot Password.
An automated email will be sent to your registered email address with a link to complete the password reset.
Make sure you are resetting the password for the correct trading account and not your Client Portal password.
