Individual live trading accounts may be automatically archived if they remain inactive and meet certain balance requirements.

An archived trading account will appear with an Inactive status in the Client Portal.

When Is a Trading Account Archived?

An individual live trading account is automatically archived when both of the following conditions are met:

• No login or trading activity for 90 consecutive days
• Account balance is 10 or less units of the account currency (for example, USD 10, EUR 10, GBP 10, etc.)

Both conditions must be satisfied before automatic archiving occurs.

PAMM Investor accounts are not subject to automatic archiving based on inactivity or account balance.

How Do I Check Whether My Trading Account Has Been Archived?

1. Log in to your Client Portal.
2. Navigate to Accounts.
3. Locate the trading account you wish to check.
4. Review the Status column next to the account number.
   

If the account status shows Inactive, the account has been archived.

How Do I View Archived Accounts Only?

1. Navigate to Accounts within the Client Portal.
2. Open the account status filter.
   
3. Select Inactive.
   

The account list will display archived trading accounts only.

Can an Archived Trading Account Be Reactivated?

Archived trading accounts are generally not reactivated.

If you wish to continue trading, you can open an additional trading account through the Client Portal or Moneta Markets AppTrader.

How to Open a New Trading Account

1. Log in to your Client Portal.
2. Navigate to Account > Open Account.
   
3. Follow the on-screen instructions to create a new trading account.

If your archived account still has a remaining balance, please contact Customer Support. Reactivation or alternative arrangements may be considered in exceptional circumstances, but are not guaranteed.

Important Conditions

• Individual live trading accounts may be archived after 90 consecutive days of inactivity if the account balance is 10 or less units of the account currency.
• Both inactivity and the balance requirement must be met before automatic archiving occurs.
• PAMM Investor accounts are not subject to automatic archiving based on inactivity or account balance.
• Archived trading accounts are displayed with an Inactive status in the Client Portal.
• Archived accounts generally cannot be reactivated.

• Archived accounts remain visible in the Client Portal for record-keeping purposes.

   

Need More Help?

If you have questions about an archived trading account or require assistance with a remaining account balance, please contact support@monetamarkets.com.

To help us assist you more efficiently, please provide:

• Trading account number
• Registered email address
• A brief description of your enquiry

Providing this information will help us investigate your request more efficiently.