You can transfer funds between your own Moneta Markets trading accounts through the Client Portal or Moneta Markets AppTrader, provided both trading accounts have the same base currency.

If your trading accounts have different base currencies, self-service transfers are not currently supported. In this case, you will need to contact Customer Support for assistance.

How to Transfer Funds Through the Client Portal

1. Log in to your Client Portal.
2. Navigate to Funds.
3. Select Transfer Between Accounts.
4. Select the trading account you wish to transfer funds from and the trading account you wish to transfer funds to.
5. Enter the transfer amount.
6. Click Submit to complete the transfer.
   

What If My Trading Accounts Have Different Base Currencies?

Direct transfers between trading accounts with different base currencies are not currently supported through the Client Portal or Moneta Markets AppTrader.

If you wish to transfer funds between your own trading accounts that have different base currencies, please send an email to support@monetamarkets.com from your registered email address and provide:

• Source Trading Account Number (the account you wish to transfer funds from)
• Destination Trading Account Number (the account you wish to transfer funds to)
• Transfer Amount
• Currency of the source trading account

Our team will review your request and advise whether the transfer can be processed.

Important Conditions

• Internal transfers are only available between trading accounts belonging to the same client.
• Self-service transfers through the Client Portal and AppTrader are only supported between trading accounts with the same base currency.
• If your trading accounts have different base currencies, Customer Support assistance is required.
• Internal transfers cannot be processed if there are open positions on the outgoing account.
• Ensure sufficient available funds are present in the outgoing account before submitting the transfer request.
• A Funds Password is required when submitting an internal transfer through Moneta Markets AppTrader.
• If the outgoing account contains a credit bonus, the treatment of the bonus will depend on the applicable promotion's terms and conditions. Bonus adjustments, transfers, or forfeitures may apply.

• Transfer requests may be subject to review and applicable account requirements.

   

Need More Help?

If you are unable to complete an internal transfer or require assistance transferring funds between accounts with different base currencies, please contact support@monetamarkets.com.

To help us assist you more efficiently, please provide:

• Your registered email address
• Source trading account number
• Destination trading account number
• Transfer amount and currency
• A screenshot of any error message (if applicable)

Providing this information will help our team investigate your request more efficiently.